Refund Policy

A court booking is confirmed the moment your payment succeeds, and it cannot be cancelled by you afterwards. There is no cancellation window and no refund tier: the slot is yours, and the partner keeps that hour reserved for you.

Instead of losing a slot, list it on Pasalo. Another player buys it through OpenCourt at the court or host price you paid, with any add-ons that go with it, and the booking moves to them the moment their payment settles. OpenCourt pays you that price back as credits or as cash sent to your earnings account; no money passes between players. The service fee and processing fee you paid are not returned. You can also hand a slot to a named player for free. Pasalo is the only way a paid slot leaves your hands. See the Pasalo section of our Terms of Service and the Pasalo Terms.

A confirmed booking can be cancelled only by the partner (the court) or by OpenCourt. The rule is the same whoever cancels and why: you get the price back. That is the court price, and the price of any add-ons that go with it. The service fee and the processing fee are not refunded. This holds when:

• The court cancels (closure, weather, maintenance, double-booking).
• OpenCourt cancels for a reason of its own (for example fraud prevention or our error).
• You asked the court or OpenCourt to cancel as a favour.

The exact amount is shown to the partner before they confirm and to you in the cancellation email. A cancellation requested by OpenCourt takes effect only once the partner confirms it (or, after 72 hours without an answer, when OpenCourt processes it); until then your booking stands.

Whoever makes the refund (the partner, the host, the organiser or OpenCourt) chooses where it goes: back to the payment method you used, through our payment processor, or as OpenCourt credits. The cancellation email says which. A purchase paid with OpenCourt credits is refunded as credits. A refund to your payment method lands as credits instead when the processor can no longer return the money to that method, because the method's refund window has passed or the method does not support refunds, and we tell you why. Credits are used first at your next checkout, never expire, and can't be turned into cash. How long a refund to your payment method takes to show up depends on the method:

• GCash, Maya, GrabPay, ShopeePay: usually within 24 hours.
• Credit or debit card: up to 30 days, depending on the issuing bank. Most post it in 5 to 15 banking days.
• BPI online banking: at least 3 banking days.
• BDO, Metrobank, Landbank online banking: up to 5 banking days.
• QR Ph: not refundable by the processor, so it is issued as credits.
• UnionBank online banking: not refundable by the processor, so it is issued as credits.
• OpenCourt credits: instant.

The processor keeps its own fee on the original payment, so the processing fee is never refunded.

• A paid Open Play seat is final once paid. You can't ask for a refund. If you cannot make it, pass it on with Pasalo.
• Only the host or OpenCourt can refund a seat. If the host cancels the session or removes you, or OpenCourt cancels the session or refunds your seat, your seat price comes back, to your payment method or as OpenCourt credits. The service fee and the processing fee you paid to join are not refunded.
• Some hosts collect seat payments themselves, with their own account or QR. The session page says so. That money is paid to the host, not to OpenCourt, so OpenCourt can't refund it and the seat can't be passed on with Pasalo. If you can't make it or the session is cancelled, ask the host for your money back.
• A paid Tournament entry works the same way. It is final once paid, and you can't ask for a refund. If you cannot play, talk to the organiser.
• If the organiser cancels the tournament or removes your team, or OpenCourt cancels the tournament or refunds your entry, your entry price comes back, to your payment method or as OpenCourt credits. The service fee and the processing fee you paid to enter are not refunded.

Add-ons are the rentals, items for sale and extra players a court sells beside court time. Once paid, they are final: you can't cancel them or ask for a refund, whether you bought them with a booking, added them later, or bought them on their own. You agree to this before the payment step at checkout.

Add-ons not yet handed over go with your booking when you pass it on as Pasalo. If the partner can't hand an add-on over, only the partner may refund it. You get its price back, to the method you paid with or as OpenCourt credits. A refunded booking refunds its add-ons with it.

Some courts rent rooms by the night. A stay is paid like a booking: the price for every night, the service fee on its own line, and one processing line. Once paid, a stay is final: you can't cancel it or ask for a refund, and it can't be passed on as Pasalo. You agree to this before the payment step at checkout.

If the court can't host you, only the court (or OpenCourt, through the court) may refund the stay. You get the price for every night back, to the method you paid with or as OpenCourt credits. The service fee and processing fee aren't refunded. A stay is refunded whole, never part of it.

A Pasalo sale is paid through OpenCourt, never between players. The buyer pays the sale price, the service fee on its own line, and one processing line. OpenCourt passes the whole sale price to the seller at once, as credits or to the earnings account they chose. Once bought, the slot is the buyer's and follows this policy like any booking or seat: it can't be cancelled, and it can be passed on again as Pasalo. The processing line isn't refunded. Questions about a sale or a hand-off are reviewed under our Terms of Service and the Pasalo Terms.

For a refund status or a question about a specific booking, contact us at help@opencourt.ph with the booking details.