Privacy Policy

OpenCourt PH (“OpenCourt”, “we”, “us”) runs opencourt.ph, a court booking and social sports platform for the Philippines. This policy explains what personal data we collect, why, and the rights you have over it under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

OpenCourt PH is a BIR-registered business in the Philippines and the personal information controller for the data described here.

We collect personal data directly from you, and automatically as you use the site.

• Account data: name, email address, handle, password (stored hashed by our authentication provider), profile photo, and role (player and/or partner).
• Booking and activity data: courts booked, open plays and tournaments joined or hosted, community posts and the posts you turned notifications off for, Pasalo listings, hand-offs and purchases, the earnings account you give us for a Pasalo sale, and a court receipt you send to verify an open play’s reservation. Only OpenCourt sees the receipt; players see only that the reservation is verified.
• Payment receipts for a host: when you pay an open play’s host directly and tap I’ve paid, the photo of your payment receipt you add, and when you sent it, signed in or not.
• Payment data: amounts paid, payment status, and a payment reference. Card, GCash, and Maya account details are entered directly with our payment processor and never touch OpenCourt’s own servers or database. See Data Security.
• Contact and support data: anything you submit through the contact form, including your message and, if provided, the court it relates to. The message goes into your chat with OpenCourt, where we reply: your Messages when you are signed in, or the chat box on that browser when you are not, kept as a chat without an account (below).
• Chats without an account: when you chat with OpenCourt from the round chat button, send the contact form, or message a court from its own page without signing in, the name, email and phone (if you give one) you enter, what you write and the replies, when you agreed to this policy and which version, and a scrambled form of your IP address to stop abuse. A court you message sees your name, email, phone and messages, and its replies are also emailed to you.
• Messages: what you write to a court, to the OpenCourt team, to other players and in your clubs’, open plays’ and tournaments’ chats, when you sent it, and whether it was read. In one of those group chats that also covers the photos you send, the messages you reply to, your reactions, the people you tag, and how far you have read. A message you forward is sent as a copy marked “Forwarded”, with its own copy of any photo, so a chat with a player can hold a photo when one is forwarded into it. When you edit a message, we keep what it said before as well as its new words. We also keep who may message you (your choice in Settings, under Privacy), the players you’ve blocked, whether you accepted a message request, which messages a club’s admins, an open play’s hosts or a tournament’s organiser pinned, and when they removed a message or muted you in its chat.
• Reports: when you report a post, a comment, a profile or a message in a club’s, an open play’s or a tournament’s chat: the reason you pick, your note, and that it came from you. Reports are seen only by OpenCourt admins, never by the person reported. When a chat message is reported, the club’s admins and mods, the open play’s host and co-hosts, or the tournament’s organiser, are told that it was reported and why, never by whom.
• Ratings: after a session you played, the stars, tags and note you give the session and the players you shared a court with, when you gave them, and the reply a host posts. Also the ratings others give you, and any request to be matched to a name you played under as a guest.
• Kudos: after a session you played, the kudos you give the players you shared a court with and the ones they give you, with who gave each and when.
• Club tags: the tags a club’s admin and mods give you, such as Coach or Regular, who gave each and when.
• Showing up: when a host marks you a no-show for a spot you held without paying, who marked it and when, a spot you reserved and didn’t pay for that moved to the waitlist, and, if you say you were there, when and your note.
• Asking for a spot without an account: when you ask for a spot in an open play you pay its host for directly, and you are not signed in, your name, your mobile number, and when you said you paid.
• Vouchers from a court: when a court gives you a voucher by email, the name and email address the court typed in (or the account it picked), the voucher, when we emailed it, and whether you used it. You may not have an OpenCourt account: the court gave us these details. If you tap the link in a voucher email to stop vouchers from that court, we keep your email address on its stop list so we don’t email you again.
• Technical data: IP address, device and browser type, and pages visited, collected automatically for security, fraud prevention, and to keep the site working.
• Phone alerts: only if you turn them on, your device’s push address, so we can send reminders, deadlines, GameQ calls and notices about your bookings, games, Pasalo, messages and clubs to it, and which of those you switched off in Settings. On a GameQ Player page it is tied to the name you tapped, for that session only. Turn it off any time in Settings or your browser.

• To create and secure your account, and to authenticate you on sign-in.
• To operate bookings, Open Plays, Tournaments, Community, and Pasalo, including showing your name and handle to other players where the feature is inherently social (e.g. a roster, a post, a public profile).
• To process payments and refunds, and to send booking and payment confirmations.
• To respond to support requests sent through the contact form and the chat.
• To send the vouchers a court gives you, and to stop sending them when you ask.
• To deliver your messages to the court, player or OpenCourt team you write to, to tell them with a phone alert, and to apply your message settings and blocks.
• To detect abuse, enforce our Terms of Service, and keep the platform safe.
• To meet legal, tax, and accounting obligations.

We do not sell personal data. We share it only with the service providers that run the platform on our behalf (see Data Processing for the full list: authentication and database, payments, and transactional email), with other users where a feature is public or social by design (public profiles, rosters, community posts), and where required by law or to protect the rights, property, or safety of OpenCourt or our users.

A Public post on the Clubs page, and a club’s own post there, can be read by anyone, signed in or not, with your name and photo or the club’s. A post you keep in a club stays with its members.

The Clubs page also posts on its own: a game, tournament or club you create, a game you host that still has spots a day before it starts, a weekly welcome to new players with their name and photo, and a milestone when you reach 10, 25, 50 or 100 games. A wave on the welcome tells you who said hello, and an answer to the Question of the week is counted on its card. You can leave the welcome and milestone posts under Settings, Privacy, “Show me in welcome and milestone posts”: turned off, you leave the ones already posted too.

A post can carry a YouTube, Facebook or TikTok video link. Nothing from that site loads until you tap play. Then that site’s own player opens in the post, and its own privacy policy covers what it collects. We save only the link, never the video.

A GameQ session’s Player page, standings and TV screen show the names on its roster to anyone who opens them. While it runs and after it ends, the session is also listed on the GameQ sessions page, unless the person running it turns that off. We keep when each player checks in and out of a GameQ session, and that player’s card in the session shows those times to anyone who opens it.

Your gender is asked only in a Mixed doubles GameQ session, and used only to make each side one male and one female player. Given at check-in it is kept for that session; set in Settings, it stays on your profile so you aren’t asked again. It is never shown on your page.

Ratings are public on the session’s page. A rating of a session shows your name and photo. A rating of a player never shows your name to anyone but OpenCourt admins, who see who gave every rating so they can review low and reported ones. A player’s score and most given tags show on their profile once they have 5 ratings, and a host’s score once they have 3. When you ask to be matched to a guest name, the host of that session sees your name and the name you asked for.

Kudos show your name: the player you give one to sees it, and their profile shows the faces of the latest players who gave them kudos. Counts from kudos and from 4 and 5 star ratings show on profiles and on Most praised boards, which never say who gave a rating.

A club’s tags show your place in that club: on its Members tab, the roster of its games, its chat and your public profile. A tag marked Staff only is seen only by that club’s admin and mods. Leaving the club takes its tags off you.

Your no-shows and spots you reserved and didn’t pay, from the last 90 days, show to the host, co-hosts and club staff of a game you are in or ask to join, never on a public page. You see your own in Settings. OpenCourt admins see them, and your note if you say you were there, to decide on it.

When you ask for an open play spot without an account, the session’s host and co-hosts and OpenCourt admins see your name and mobile number, so the host can match your payment and reach you. Other players see only your name, on the roster, once the host lets you in.

A payment receipt you send with I’ve paid is seen only by that session’s host and co-hosts and OpenCourt admins, so the host can check your payment. It is never shown to other players or publicly. It is deleted within a week after the host marks the spot not paid or declines your request, and otherwise stays with the spot.

A message you send is seen by the court, the player or the OpenCourt team you send it to. In a club’s chat, every member of the club sees it, its photo and reactions, and how far each member has read; the club’s admins and mods can pin it or remove it. In an open play’s chat, its host, its co-hosts, the players with a spot and the players on its waitlist see the same, and its host and co-hosts can pin it or remove it. In a tournament’s chat, its organiser and both players on every team entered or on its waitlist see the same, and its organiser can pin it or remove it. When a partner runs an open play or a tournament at their own court, their messages in its chat show as the court. A removed photo is deleted, unless someone has reported the message: then it is kept until OpenCourt has reviewed the report. A message you forward is a copy that everyone in the chat you send it to sees. A first message to a player you haven’t played with waits as a request: they see it, but you don’t see that they read it until they accept. You can edit your own message for 15 minutes after sending it. Everyone in the chat then sees its new words marked “Edited”, never what it said before. OpenCourt admins don’t open chats between players, but when a message in a club’s or an open play’s chat is reported, they see that message, its photo, who sent it and, if it was edited, what it said before. If you report a player, we see the reason and the note you give us.

A voucher sent to you is seen only by the court that gave it and OpenCourt admins: the name and email it went to, when it was sent, and whether you used it and on which booking. We never use that email for anything but the court’s vouchers, and never share it with other courts.

A Pasalo sale is paid through the same processor as a booking. The earnings account a seller gives us to be paid in cash is stored on their account and used only to send them what they are owed.

A partner may connect their courts to Tiny Tindera, the point of sale and accounting app made by the same team. Only at the partner’s request, and only until they disconnect, we send it the partner’s own money records: the amount, court, date and hours of each booking, extra, open play seat, tournament entry, refund and fee, the earnings we sent them, the names of their courts and extras, and the last four digits of their earnings account. We never send players’ names, contact details or accounts. What was already sent stays in the partner’s Tiny Tindera books after they disconnect.

We keep account and booking data for as long as your account is active, and afterwards only as long as needed for the purposes above, typically to satisfy tax, accounting, or dispute-resolution obligations. You can request deletion at any time; see Section 7.

Ratings stay while the account that gave them exists. When an account is deleted, the ratings it gave and received are deleted with it; when it is anonymised, a rating of a session it gave shows as from a deleted user.

A no-show or an unpaid spot counts for 90 days, and is kept while the account exists so a decision on it can be checked. When an account is deleted, its record is deleted with it.

A spot you asked for without an account is deleted, with your name and number, if the host declines it or nobody answers it before the session starts. Once the host lets you in, it stays with the session’s roster like any other spot.

A voucher stays in the court’s records with the name and email it was sent to, so the court can see what it gave and what was used, and a used voucher stays with the booking it paid for. An email address on a court’s stop list stays there so we keep your choice. To have your name and email taken off a court’s vouchers or stop list, write to us (Section 7).

A chat you started without an account is deleted, with your name, email and phone, 90 days after its last message. If you create an account with the same email before then, the chat moves into your account: as your chat with OpenCourt, or as your chat with that court.

Our infrastructure runs on providers that may process data outside the Philippines (see Data Processing). Where that happens, we rely on our providers’ own security and data-protection commitments.

Under the Data Privacy Act, you can:

• Ask what personal data we hold about you and how it’s used.
• Correct inaccurate or outdated data. Most of this you can edit directly in Account settings.
• Object to, or ask us to stop, certain processing.
• Ask us to delete your account and associated personal data, subject to records we must legally keep.
• Withdraw consent, where processing is based on consent.

To exercise any of these, email help@opencourt.ph. We reply within a day. You may also file a complaint with the National Privacy Commission.

We use strictly-necessary cookies only: the sign-in session, and your preferences (theme, light or dark, list view, the filters on your own records and on partner, host and admin pages, the court your partner console shows, whether you keep the sidebar or any of its groups collapsed, and where you left the partner calendar). A partner may put a screen at the court showing the day’s bookings by first name and last initial only; it never shows your email, handle or contact details. Your browser may also keep a few things locally for you (an unsent draft, the last chat you had open, your last few searches in the account, partner and admin search boxes, which player you are on a GameQ Player page, the GameQ sessions you opened on that device so you can find them again, which court announcements it has already shown you, so each pops up once, the pages you opened in that tab, so a back button can return you to the page you came from, until you close the tab, when you tapped Not now on starting a club for a GameQ crew, so it stays away for 30 days, when you tapped Later on adding your name, so it waits until you next sign in, and the button you tapped before signing in, with what you had picked or typed for it, so it can finish once you are in, kept for 15 minutes); none of that reaches our servers. If you chat with OpenCourt or a court without an account, your browser also keeps a random key and the name you gave for each chat, so it can find that chat again; the key is sent to us only to open the chat and stops working when the chat is deleted. None of these identify you to a third party. We don’t use advertising or tracking cookies. We do measure how the app is used (which pages are opened, where a booking is abandoned, errors), without cookies: nothing is stored in your browser, a visit is not linked to earlier visits, session replays mask everything you type, and we honour your browser’s Do Not Track setting. When you are signed in, that usage is tied to your account so we can help with a problem you report. An open page also tells us once a minute that it is open and which page it is on, so our team can see how many people are using OpenCourt right now. With it we keep the kind of phone or computer and browser you use, the site that sent you (such as Facebook or Google), and the place your internet address points to: its city and province, and sometimes its barangay. That place is a guess from the address, never your phone’s location. When you are not signed in, it carries a random number that lives only in that page and is gone when you close it, and we skip it when your browser sends Do Not Track. We delete these records after a day. There is nothing to opt into or out of beyond Do Not Track. The notice you see on first visit is informational, and dismissing it is stored in your browser, not on our servers.

OpenCourt is not directed at children under 13, and we don’t knowingly collect data from them.

We’ll update this page when our practices change and update the date at the top. Material changes will also be announced on the site.

Our Data Protection Officer handles requests and complaints under the Data Privacy Act of 2012 (RA 10173): privacy@opencourt.ph. Include the email on your account so we can verify it’s you; we respond within 15 days as the Act requires, usually much sooner. General questions still go to help@opencourt.ph.

Data Protection Officer, OpenCourt PH, Philippines.

When you create an account, or accept an updated version of these terms, we store the time and the version you accepted on your account. That record is how we show, if asked, that consent was given, and it is what prompts you to review changes when we publish a new version.