Paying and receipts
How paying works on OpenCourt: what each line at checkout means, credits used first, paying by QR Ph or another way, holds, receipts and refunds.
1. Check your courts
- Prices on a court's page are the court's own prices.
- After you tap Book now, the first step lists each court and hour with its price.
- Your hours are held for 5 minutes while you check out. Nobody else can take them.
- Have a voucher? Enter its code on this step, or tap one of yours. It comes off the court price before the service fee. A club discount and a voucher never stack: the bigger one applies.
Check the court and hours. They're held while you pay. 2. Before you pay
- Bookings can't be cancelled. If you can't make it, pass the booking on as Pasalo.
- Add-ons can't be cancelled or refunded, and the processing fee isn't refundable.
- Some courts have their own rules, like non-marking shoes only. They show in the same box, and they're in your confirmation email too.
- Tap I agree to accept the court rules, the Terms of Service and the Refund Policy in one go. The box folds to one line once agreed.
Read the court rules and what can't be undone, then tap I agree. 3. Scan the QR Ph code
- The payment step shows a QR Ph code for the exact amount. On a phone, tap Download QR, then upload the image in your GCash, Maya or bank app's Scan. On a computer, scan the screen with your phone.
- Rather pay with GCash, Maya or a credit card? Tap Pay another way. Each shows its own total, and it opens that method's payment page.
- Once you pay, the booking confirms by itself. No need to come back and tap anything.
Scan the QR Ph code, or pay another way. 4. What you pay
- Your courts: each court and its hours, at the court's own price.
- Add-ons: any rentals or items you picked, at the court's price.
- Service fee (3.5%): 3.5% of the court price and your add-ons, as one line. It keeps OpenCourt running, and the court keeps its whole price.
- Processing fee: what your payment method costs, charged once per payment. It shows the method and its rate, like GCash 2.5% or QR Ph 1.5%.
- Your OpenCourt credits are used first. The processing fee is only on the part you pay by GCash, Maya, credit card or QR Ph.
Every line you pay. One service fee covers the court and add-ons. 5. Seats and entries
- Open play seats and tournament entries add the service fee too: 3.5% on a seat and 3.5% on an entry.
- They open on the same QR Ph code as court checkout, with Pay another way below it.
- Credits still go first. If they cover everything, you're in with nothing more to pay.
- See Joining open play and Playing in a tournament.
Seats and entries use the same checkout. 6. A payment in progress
- Once you reach the payment step, the slot stays yours for up to 15 minutes while you pay.
- Closed it by mistake? Tap the slot and choose Resume payment. The same QR Ph code or payment page comes back.
- Changed your mind? Tap Cancel payment and the slot is available again.
Left before paying? Resume it or cancel it. 7. Your receipt
- Every payment gets a receipt with its number, each line you paid and how you paid.
- Find it from My bookings, or tap Receipt on any booking, seat, entry or add-on order.
- Tap Send receipt to email it to yourself, or print it.
Every payment has a receipt you can send or print. 8. Refunds and credits
- A refund is the price you paid. The service fee and processing fee aren't refunded.
- It goes back to the method you paid with, or as OpenCourt credits when whoever refunds picks that. GCash and Maya usually take up to 24 hours and credit cards usually take 5 to 15 banking days. QR Ph can't be refunded to the bank, so a QR Ph refund comes back as OpenCourt credits.
- What you paid with credits comes back as credits, at once.
- Credits never expire and are used first at every checkout. Buy them on the Credits page.
- The details are in our Refund Policy.
Your credits balance and history.