Help Center · For partners
Moving a booking
For partners: when rain, maintenance or an outage stops play, move a booking, walk-in, hold or open play session to a new time or court. The price paid is kept.
1. Open the booking
- On your calendar, tap the booking and choose Move to a new time.
- You can move a player's booking, a walk-in, your own hold or an open play session.
- The whole reservation moves together, with its add-ons.
Open the booking and choose Move to a new time. 2. Pick the new time
- Pick a date, a court and a start time. Only times where the whole booking fits are offered, on any open court at your venue.
- For a player, an open play or a tournament, say why: rain, court maintenance, a power outage or something else.
- Add a note. The player sees it, and it's kept on your activity log.
Pick the new time and say why. 3. Who is told
- A player gets an email and a notification with the new time and your reason. They keep what they paid.
- A walk-in customer has no OpenCourt account, so tell them the new time yourself.
- Your own holds move as they are. Nothing is charged again.
- For an open play, every player on the roster and the waitlist, and the host, are told. For a tournament, every team.
- If the booking is listed on Pasalo, the listing moves with it.
Moved. The player is told the new time.