Help Center · For partners
Moving a booking
For partners: when rain, maintenance or an outage stops play, move a booking, walk-in, hold or open play session to a new time or court. The price paid is kept.
1. Open the booking
- On your calendar, tap the booking and choose Move to a new time.
- You can move a player's booking, a walk-in, your own hold or an open play session.
- It works before the booking starts, while it's being played, and up to 7 days after it ended. The new time is always one that hasn't started.
- The whole reservation moves together, with its add-ons.
- Rain stopped the game partway? Under Hours to move, untick the hours they already played. Only the hours still ticked move, and the rest stay where they were. Rentals move with those hours. An open play or a tournament always moves whole.
Open the booking and choose Move to a new time. 2. Pick the new time
- Pick a date, a court and a start time. Only times where the hours you're moving fit are offered, on any open court at your venue.
- For a player, an open play or a tournament, say why: rain, court maintenance, a power outage or something else.
- Add a note. The player sees it, and it's kept on your activity log.
Pick the new time and say why. 3. Who is told
- A player gets an email and a notification with the new time and your reason. They keep what they paid.
- A walk-in customer has no OpenCourt account, so tell them the new time yourself.
- Your own holds move as they are. Nothing is charged again.
- For an open play, every player on the roster and the waitlist, and the host, are told. For a tournament, every team.
- If the booking is listed on Pasalo, the listing moves with it. Moving only some of its hours waits until the listing is resolved.
Moved. The player is told the new time.